The term "escalation" has its roots in the Latin word scala, meaning "ladder." Just as a physical ladder elevates us to reach an otherwise inaccessible goal, modern business escalations serve a similar vertical purpose. However, instead of elevating the individual, a business escalation elevates a critical need or unresolved issue to the exact level of … Continue reading Stop Hiding the Friction: Why Escalation Is Your Most Misunderstood Change Management KPI →